After-sales

 


 

Can I return an order?

Orders containing medicines and other medical tools can't be returned. Only in case of damaged goods (after contacting FARMALINE) you can return an order. Other orders can be returned within a period of 30 days, of course they have to be unused and still in their original packaging. The costs and responsability are at your charge.

Always read the general terms and conditions before returning an order.

 

I have received the wrong product or a product that I didn't order. What should I do?

If you have received a wrong product or a product you didn't order, we ask you to contact our customer service at info@farmaline.be and also mention your order number. We will correct this mistake as soon as possible.

 

My package is incomplete (missing products). What should I do?

If there are products missing in your order, please contact our customer service at info@farmaline.be mentionning your order number. Please save the package and delivery note as this might be needed. We will correct this mistake as soon as possible.

 

My package is damaged. What should I do?

If the package is severely damaged or if the packaging has been opened, it is best that you don't accept the package at delivery. Make sure to write on the delivery note / reception note that the package is damaged.

Possibly you could check together with the courier if the quantity of the products is correct, and you could also check the state of the products. Take some photos, contact us and deliver the photos to us with a description of the problem. We need this information to be of further assistance to you.

 

My package has not been delivered. Now what?

If there was nobody present to accept the package at the given delivery address, you will find a note in your mailbox. On that note it is mentioned how you can contact DPD to make an appointment for a new delivery. Our partner DPD will try 3 times to deliver your order. After 3 failed attempts, the package will return to FARMALINE.

If you however didn't receive any message whatsoever, you should contact our customer service. They will investigate the delivery problem and suggest a proper solution.

Pharmaceutical care

As a patient, you enjoy professional and discreet advice at FARMALINE. Our pharmacist is always at your service! Below you will find a few of the aspects in which the pharmacist can offer assistance.

Medication - Medical supplies - Parapharmaceutical products:

  • Information regarding the usage and/or application of the products mentioned above
  • Advice on conservation
  • General additional information
  • Sensibilisation
  • Alternative possibilities (when the desired product is not available or not longer commercialised)
  • Side effects
  • Contra-indications or interactions with other products
  • ...

Do you have a question before or after placing your order? Please contact our pharmacist through our customer service by chat, telephone or email.